iPAD SP1 – Field Safety Notice

CU Medical Systems is initiating a recall because some CU-SP1 AED (Automated External Defibrillator) devices may have a software issue that overstates the battery status as ‘full’.    

 

This means a unit may not be ready to operate as intended when required in a patient resuscitation situation. 

 

Please download this document for more information. 

 

The cause of the issue has been identified and a fix is available via a re-install. This software re-install will be done by a trained engineer at no cost to the customer. 

If you have one of the affected devices, please visit the following site to arrange your software update: 

 

www.upgrademydefib.co.uk 

 

CU Medical would like to apologise to every affected customer and assure you that we will be correcting all affected devices. 

How do I know my device is affected?

How to find your software version.

  1. Hold down the ‘i’ button on your device for 2 seconds, or until it beeps.
  2. The device will then begin diagnostics. Please wait until you hear the device say “Software Version”.
  3. The first three digits is the software version of the device.

For example: “Software Version…. 1…4…1…0…0…0…1…0…0”

The software version in this example is 1.41

Please see below if your device is affected.

Software Version 1.41 or earlier.

Your device requires a software upgrade. Please follow this link to complete your upgrade booking.

Click Here to Book

How to find your software version.

  1. Hold down the ‘i’ button on your device for 2 seconds, or until it beeps.
  2. The device will then begin diagnostics. Please wait until you hear the device say “Software Version”.
  3. The first three digits is the software version of the device.

For example: “Software Version…. 1…1…0…0…0…0…1…0…0”

The software version in this example is 1.10

Please see below if your device is affected.

Software Version 1.10 or earlier.

Your device requires a software upgrade. Please follow this link to complete your upgrade booking.

Click Here to Book